mission://field-reports/FR-006
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← mission log · FR-006 · In production, ongoing

The website where customers book a repair

The public site where customers find their device, see repair prices and book a repair, by post or in person.

FR-006

What was needed

Customers needed an obvious way to say which device is broken and book without phoning: search for the model, see the price, choose how to get it fixed, and follow the repair.

What was built

  • Device, brand and model selection, with a quick model search
  • Repair prices that customers can see before they book
  • Walk-in and postal repair options in one flow
  • A Track Repair page and a WhatsApp chat button
  • Cookie consent that lets visitors accept or reject non-essential cookies

What came of it

  • In production for a working UK repair business
  • Customers can search, price, book and track from one site