FR-003
What was needed
Customers should be able to choose a service, pick a time and pay online, whether they visit the shop, want an on-site visit, collection or to post the device in.
What was built
- A guided booking wizard
- Four service types: in-store, on-site, collection and mail-in
- Appointment scheduling and online payments
- Order tracking, multi-branch support and dynamic pricing
- A customer dashboard and automated email notifications
What came of it
- Four ways to get a device repaired, handled through one booking flow